Refund policy

Return & Refund Policy

30-Day Returns

We want you to be happy with your KnitSilk purchase. We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must be in its original condition, unused, unwashed, unaltered, and suitable for resale, with all original tags, labels, packaging, and accessories included. You must also provide your order number or other proof of purchase.

Yarn, ribbon, silk cocoons, and other craft materials must not have been cut, wound, unraveled, dyed, washed, worked, processed, or otherwise modified.

Scarves, pillowcases, silk hair covers, and other wearable or textile products must be unworn, unwashed, unused, and free from stains, odors, makeup, pet hair, or other signs of use.

How to Request a Return

To request a return, please contact us at care@knitsilk.us within 30 days of delivery.

Please include your order number and the item(s) you would like to return.

Please do not send an item back before your return request has been approved. Unauthorized returns may not be accepted.

Once your return is approved, we will provide return instructions and the appropriate return address.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.

If an item is damaged, defective, or incorrectly shipped, KnitSilk will provide a prepaid return shipping label at no cost to you.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, or contains an incorrect item, please contact us at care@knitsilk.us within 7 days of delivery.

Please provide your order number and clear photographs of the item and, when applicable, the shipping package and packaging materials.

If we determine that the item was damaged, defective, or incorrectly shipped, we will provide an appropriate resolution, which may include a replacement or refund, and will cover the applicable return shipping cost.

Please retain damaged packaging until we advise whether it is needed for a shipping or carrier claim.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Items specifically marked Final Sale
Custom, personalized, or specially ordered products
Products that have been used, washed, worn, altered, dyed, processed, or damaged after delivery
Yarn, ribbon, or other materials that have been cut, wound, unraveled, or worked
Silk cocoons or craft materials that have been processed or altered
Items returned without prior authorization

Exchanges

We do not offer direct exchanges.

If you would like a different product, color, or quantity, please return the eligible item for a refund and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–7 business days after the return has been received and approved.

Your bank or credit card issuer may require additional time to process and post the refund to your account.

Original shipping charges are non-refundable for customer-initiated returns.

When a return is caused by our error, a defective item, damage in transit, or an incorrect item sent by KnitSilk, applicable shipping charges will be refunded.

Order Cancellations

Orders may be canceled before shipment by contacting care@knitsilk.us as soon as possible.

Once an order has shipped, it cannot be canceled and must be handled under this return policy.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to KnitSilk because of an incorrect or incomplete address, we will contact you regarding available reshipment or refund options. Additional shipping charges may apply to reship the order.

Product Color & Natural Variation

Because many of our products are made from natural silk and other natural materials, slight variations in color, texture, sheen, and appearance may occur.

Colors may also appear slightly different depending on lighting, photography, and individual screen settings.

These natural variations do not necessarily indicate a product defect.

For yarn purchased in multiple skeins, we recommend purchasing sufficient quantity from the same dye lot whenever possible, as dye lots may vary slightly in color.