Shipping policy
KnitSilk.US — Shipping Policy
Our Fulfillment Locations KnitSilk.US fulfills orders from two locations:
- California, USA — our US warehouse, handling domestic and select international orders.
- India — our production and fulfillment facility, handling orders based on product availability and destination.
Both locations follow the same packaging and quality standards. Your order confirmation and shipping notification will indicate which facility fulfilled your order.
Processing Time
- California warehouse: 1–3 business days (Monday–Friday, excluding US federal holidays).
- India facility: 2–4 business days. Please allow additional transit time for international dispatch.
Orders placed after 12:00 PM PST may begin processing the next business day. You will receive an email confirmation once your order has shipped, including a tracking number.
Domestic Shipping (United States)
We ship to all 50 US states, including Alaska and Hawaii. Shipping rates and estimated delivery windows are calculated at checkout based on your delivery address and selected service.
| Service | Estimated Transit Time | Notes |
|---|---|---|
| Standard Shipping | 5–7 business days | Available to all US addresses |
| Expedited Shipping | 2–3 business days | Available to most US addresses |
- Orders fulfilled from our India facility may have longer transit times than shown above. An updated estimate will be displayed at checkout.
- Delivery times are estimates and not guaranteed. Delays may occur during peak seasons or due to carrier disruptions.
PO Boxes & APO/FPO Addresses We ship to PO Boxes and APO/FPO addresses via USPS Standard. Expedited shipping is not available for these address types. Orders dispatched from our India facility cannot be delivered to APO/FPO addresses.
Free Shipping Free standard shipping is available on qualifying US orders. The minimum order threshold and eligibility are displayed at checkout. Free shipping applies to standard service only.
International Shipping
We ship internationally to select regions. All international orders are fulfilled from our California warehouse or India facility based on product availability.
Canada & Mexico
| Service | Estimated Transit Time | Notes |
|---|---|---|
| Standard International | 7–14 business days | Varies by province/state |
| Expedited International | 3–5 business days | Available to major cities |
- Canada (India-fulfilled orders): Shipped on a Delivered Duty Paid (DDP) basis — all import duties, GST/HST, and customs fees are covered by KnitSilk.US. No surprise charges at delivery.
- Canada (California-fulfilled orders): Import duties and taxes may apply and are the responsibility of the recipient.
- Mexico: Orders clear through Mexican customs (SAT). Import duties and VAT (IVA) are the responsibility of the recipient. Delivery times may vary for addresses outside major metropolitan areas.
Latin America
We ship to major Latin American countries including Brazil, Argentina, Colombia, Chile, Peru, Ecuador, and Uruguay. Availability for your specific address is confirmed at checkout.
| Service | Estimated Transit Time | Notes |
|---|---|---|
| Standard International | 14–21 business days | Varies by country and region |
| Expedited International | 7–10 business days | Available to select countries and major cities |
- Import duties, taxes, and customs clearance fees vary by country and are the responsibility of the recipient.
- Brazil: Orders may require additional import documentation (e.g., CPF number). Allow up to 30 business days for standard shipments.
- Remote or rural addresses may have limited carrier coverage. We will notify you if your address cannot be serviced.
- Tracking updates may take 48–72 hours to reflect movement after dispatch.
Customs, Duties & Import Taxes
- USA (India-fulfilled orders): Shipped on a Delivered Duty Paid (DDP) basis — all US import duties and customs fees are covered by KnitSilk.US. US customers will never face unexpected charges at delivery.
- Canada (India-fulfilled orders): Also shipped DDP — duties, GST/HST, and customs fees are fully covered by KnitSilk.US.
- All other international destinations: Unless explicitly stated at checkout, import duties, taxes, and customs fees are the responsibility of the recipient. KnitSilk.US is not responsible for delays caused by customs processing in the destination country.
Order Tracking A tracking number will be emailed to you once your order ships. Please allow:
- 24–48 hours for tracking to activate for California-fulfilled orders.
- 48–72 hours for tracking to activate for India-fulfilled orders.
For assistance, contact us at care@knitsilk.us.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at care@knitsilk.us with your order number and photos (if applicable). We will file a claim with the carrier and work to resolve the issue promptly.
Shipping Restrictions Certain products may be subject to shipping restrictions based on destination country regulations or carrier limitations. Any restrictions will be noted on the product page prior to purchase.
Contact Us For all shipping inquiries, reach us at care@knitsilk.us.